New to Customer Care? Click here     

Customer Care
  •  Home
  •  Rediff.com
  •  Rediffmail
  •  New Rediffmail
  •  Rediffmail Pro
  •  Shopping
  •   ishare
  •  Bussiness Solution
Customer Care > Rediffmail > You Asked
I have lost my password and am unable to log into my account.

You can retrieve your password online. Please follow the procedure given below to retrieve your password:
1. Click on the "Forgot your password?" link on the login page. 
2. Enter your username and click ‘Continue’.
3. Here you have three options. You can choose any one

    a) Enter your alternate email address:
        - Here you have to just enter your alternate email ID (entered during the time                         
          of registration). 
       - Enter the code that appears and click ‘Submit’.
       - Your password gets emailed to your alternate email address.
                                        
                                              OR

    b) Answer the hint question:
       - Your Hint question appears
       - Type the correct answer 
       - Enter the code that appears and click ‘Submit’.
       - Your password is displayed on the window.

    c) Answer the personal questions:
       - Enter your Mother’s maiden name (as entered during time of registration)
       - Enter the code that appears and click ‘Submit’.
       - Your password is displayed on the window.
If all these fail, then you have to click on ‘Quit’ and create a new ID, as there would be no other way to recover your password.


Does this answer your question?