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Welcome to Rediff Shopping Customer Care

Please ensure to select a query that best relates to your question.
This will enable us to provide a quick and accurate response.


	Frequently Asked Questions about

•	Pre-order Pre-order Can I have a demo / view the product personally before purchase. How can I search for product of a particular kind with lowest price or highest price point? What is express delivery? Which products are on express delivery? Will I be charged in Rupees or Dollars for placing an order from outside India? How do I search for branded goods? Can I know more about the vendor before placing the order? I am trying to place an order, the products shows 'out of stock'. When is it likely to be made available? I would like to have more details on the features of the product before placing the order. What is the guarantee and warranty provided by Rediff on the product? If am looking for a certain product, can I go directly to it without surfing the site? What is a Wish List? I want to make a purchase, how do I go about it? Will I receive the exact item as shown in the picture?

•	Order process Order process Can I use my regular email id to place an order or do I have to create a new shopping id? What if I do not have a password or do not remember the password? I have forgotten my shopping id created some months back. How do I retrieve it? How are the shipping charges calculated? Why are the shipping charges high? Will I be charged separately for each product under one order? How will I get option for message note and delivery date? Are there any hidden costs apart from the product price and shipping charges?

•	Gifting Gifting I have chosen to send the order as a gift, but am unable to view the date and message. I want to gift / send product to my Indian relative / friend. What is the payment procedure? I am trying to place an order, but the system is not accepting the address / pin code? I am placing an order via Cash On Delivery (COD); why is the system not accepting my address? Are there any hidden costs apart from the product price and shipping charges? I couldn't enter the message / date for the gifting order, where will I find it? Can I send an anonymous gift (receiver not to know the name) I need a gift to be delivered immediately. Can you help me? I wish to purchase many quantities and deliver it to different addresses. How do I enter the addresses?

•	Payment, Discounts & Rewards Payment, Discounts & Rewards What security measures does rediff.com offer their customers with regards to online transaction safety? What is COD & ITZ? How can I avail them? On whose name does one make a demand draft (DD) or a cheque while making payments for any purchase online and whom can I give it to? What is the process to be followed if I choose to drop the cheque in ICICI ATM drop box? Can I change the mode of payment after the order is registered? Example: from Cheque to cash on delivery? I have already sent the cheque. Why is my order not approved? How do I pay via EMI scheme? What is Payment through Mobile? I want to gift send product to my Indian relative / friend. What is the payment procedure? What different types of credit cards are accepted for making payments? Are there any reward points for making purchase via particular bankcards? Will I be charged in Rupees or Dollars for placing an order from outside India? I do not have a credit card, can I use my relative's card to make the purchase. Will I get any discount if I order for more than one quantity? Can I come to the office and pick the item by paying in cash? What is octroi charge and who would bear the same? The product I wish to buy shows COD available, however at the time of registration, I am unable to see this option to complete my purchase.

•	Post-order Post-order How can I search for my order number and details? What is an order status? Can I alter / change the product once registered. How can I alter the address that has been entered by me? How do I cancel an order? How will I know if my order is approved? How do I procure a receipt for my purchase? What role does Rediff play once the order is placed? My order has already been registered? Why is there a delay in receiving it? What is lead-time? The order has still not reached me. Whom do I contact for help? My order has past the lead-time of delivery and is still not dispatched. How do I contact the seller?

•	Dispatch Dispatch Will the product be dispatched on the date of approval? Which products are dispatched outside India? How will I identify them on the site? How will I know to which international countries you deliver? Is Rediff responsible for defective product delivery? My order has already been registered? Why is there a delay in receiving it? How do I know through which courier my product is shipped and how can I contact the local courier to know the status? How do I know about my courier status? I need the delivery at a particular time. How do I put in my request? Can I come to the office and pick the item by paying in cash?

•	Post Delivery- Refunds and complaints Post Delivery- Refunds and complaints If a product is found defective, within how many days, should I contact rediff.com? What is the Refund, return and replacement policy? How do I procure a receipt for my purchase? How will my refund be processed? I received the product, it's not as per shown / expected different feature received? If the product is out of stock, why was my card charged? What is the guarantee and warranty provided by Rediff on the product?

•	Miscellaneous Miscellaneous What is 'disclaimer'? I would like to sell products on rediff shopping site. Where and whom should I contact. I need help. How do I contact Rediff? Email / phone / chat etc. I am unable to continue to the next page. What is the problem? If somebody wants to sell his or her product online there is no address or phone number that can be used to gather more information.