Litigation Hold in RediffmailPro

 

Q           What is Litigation Hold in RediffmailPro?

• Litigation Hold and Data Retention for RediffmailPro organisations

                  Use Litigation Hold in RediffmailPro to retain, retrieve, hold and search data in support of your organisations legal hold and data permanence needs

RediffmailPro archival supports

• Email messages on web interface or Rediffmail NG application
• It works on smtp like imap or pop

RediffmailPro Archival (Litigation Hold)is absolutely web based with a centralized data storage not prone to any hardware or software component failure or any kind of natural calamity.

RediffmailPro archival is included in the enterprise version edition.One can buy RediffmailPro archival licenses for an nominal additional amount of Rs.30/month

RediffmailPro customers can use Archival for :

• Legal hold-Based on the retention rule applied data can be stored 1year,2 years upto 7 years
• Search-Search your domains data with parameters like From,to,subject,attachment and date range
• Audit reports-To learn about actions taken by admin over a specified period can be checked by activity log
• Export-Export data with download option for review as and when needed

How Litigation Hold works:

Depending on the time period for which the data is required to be preserved,You can:-

• Keep the data as long as you need it:As per your organisations need you may keep the data for 1,2 or 7years irrespective of the users deleting their data from the trash folder
• Download data when you no longer need it You may download data as per your organisations need.

Types of Retention rules

• Default Retention rule- Set a global rule by default for the entire organization
• Department wise rule-You can set rules as per your organizational units

 

Understanding Litigation Hold

              RediffmailPRo litigation hold provides details of actions that users have taken over a specified period of time You can run and export reports as .EML files 

Q           How to run a RediffmailPro audit report?

A               In the Rediffmail Pro litigation hold archival system go to Advanced search

                  Search using From,To,Words in subject line ,attachment name or attachment types and date range

Click on Download selected tab to download mails

The download request can be checked by clicking”Download Request Status”

Q           How long are the downloadable files retained?

A                The files will be auto deleted after 7 days of creation or they can be manually deleted

Q           Can the downloaded files be opened in web or outlook?

A                Yes they can be opened in web mail and standard email clients like outlook and thunder bird

Q           In what format are the activity logs maintained?

A                The activity logs are maintained in.txt format

The logs are tab separated with columns like date,time ,email id,access location,action type and action details

Get started with RediffmailPro Archival Id creation and assigning

Welcome to RediffmailPro archival.This set up guide will help you quickly start archival id creation and assigning users to archival.

1. Sign in to Archival
2. Getting list of users
3. Assign users to archival

Click On PROCEED

 How RediffmailPro litigation hold reading,advanced search and download works?

1.Reading an archived mail

Click on any mail to read,forward or print

2.Advanced search

Search by using From,To,subject line ,attachment name or type ,date range or any combnation

3.Downloading archived mails

Click on download selected to download mails matching the select criteria

 How does one check litigation hold activity log and the format of logs in  RediffmailPro archival ?

1.Logs can be downloaded by clicking on log link

Select a date or month to download archival activity log

2.Rediffmail Pro archival activity logs are downloaded in .txt format

Logs are tab separated with columns date, time, email id, access location, action type and action details